# Changing or Canceling Your Order

> Please note that once an order has been placed we are unable to modify or cancel it        We are unable to change or modify orders once they have been process

Source: https://tomboyx.kustomer.help/en_us/changing-or-canceling-your-order-rkuzPjGoC

Last updated: 2026-09-10T20:17:51.261Z

We know plans can change! That’s why every order includes a **30-minute window** during which you can update your shipping address, modify the items in your order, or cancel your order— no questions asked.   
  

### How can I modify my order, change the size, or update billing/shipping address?

Your order confirmation page includes a countdown clock showing exactly how much time remains to make changes to your order. This feature will be prompted after you submit your order directly on our website. 

Once the 30-minute window closes, your order moves into fulfillment and can no longer be modified. At this point, shipping labels are generated automatically, so even our Customer Support team is unable to make changes or intervene.

  

![](https://cdn.kustomerhostedcontent.com/media/5d164d479b5e19001aa6ea5c/62410dbc1d00aeb3bf336dbe446e41af.png)

![](https://cdn.kustomerhostedcontent.com/media/5d164d479b5e19001aa6ea5c/c020a1f017846c152e747953d9a1c67c.png)

  

Orders placed through Shop Pay or other third-party checkout services may not reflect this functionality, and our team is unable to make adjustments to orders placed through those services.

If you need to make a change after the 30-minute window has closed, our [**30-day Return & Exchange Policy**](https://tomboyx.kustomer.help/en_us/return-exchange-policy-rJNpQoGiA) covers most items, with the exception of items marked Final Sale.

*   **Please note that orders shipped to an incorrect address are the responsibility of the cardholder.**
*   ****Unfortunately we are unable to process address corrections for international orders after they have been confirmed.****

### Can I change my billing address?

For your security, we’re unable to modify the billing address after an order has been placed.  
  

### Need help with your order?

If you have any questions about your order, contact us by email at [**help@tomboyx.com**](mailto:help@tomboyx.com) or text us at (203) 902-4821.