# International Shipping, Returns, & FAQ > Browsing and placing an order When shopping tomboyxcom outside of the US we automatically detect the shoppers location IP address and use that location to Source: https://tomboyx.kustomer.help/en_us/international-shipping-returns-faq-B1iy_oGs0 Last updated: 2026-10-16T21:51:18.249Z ### **How does international shopping work?** While shopping on our website from outside the U.S., your location is automatically detected, and the appropriate country and currency are preselected. At checkout, you can review applicable duties and taxes and choose from the shipping options available for your destination. ### **International Shipping** International orders typically take 1–4 business days to process, excluding weekends and national holidays. Once your order ships, you’ll receive a shipping confirmation email with tracking information. **Please note that shipping timeframes begin once your order has been fulfilled and shipped from our warehouse. The shipping timeframe of your order does not begin when the order is initially placed.** Standard Courier: 4 to 7 business days Express Courier (Air): 2 to 3 business days International orders placed by _1:00 PM PST / 4:00 PM EST_ are processed and shipped from our warehouse the same business day. Orders placed after this cutoff will typically ship the following business day. To track your order, use the tracking link provided in your shipping confirmation email or under your account's order history page. If your order hasn’t arrived and your tracking information hasn’t been updated for 7 days, please contact us at [help@tomboyx.com](mailto:help@tomboyx.com). ### **Returns for international orders** \* If you are located in the EU, please see our [EU Right of Withdrawal policy](https://tomboyx.kustomer.help/en_us/eu-efta-right-of-withdrawal-ryZ65efMGe).  \* Canadian shoppers are eligible for a full refund of Duties & Taxes on returned orders. International customers are responsible for return shipping costs. Items must be unworn (tried on for fit is still eligible), unwashed, undamaged, and in original packaging to qualify for a return.  Once your return is on its way, please email us a copy of your shipping receipt or tracking information. Once received, we can process your refund to the original payment method. ### Exchanges International orders are not eligible for exchange. ### Love at First Wear New to tomboyx? Your first individual pair of tomboyx underwear is covered by our [Love at First Wear Guarantee](https://tomboyx.kustomer.help/en_us/love-at-first-wear-guarantee-Bkem0izsC). If you’re not 100% satisfied, you can claim the offer through our return portal within 30 days of the purchase date, and we’ll issue a refund or store credit—no return required. **Please note that this guarantee applies only to individual pairs of underwear. This excludes multipacks, bras, apparel, and swimwear.** ## FAQ: Frequently Asked Questions ### **Can I cancel my order?** Our system processes orders immediately, which means we can’t make any changes once you have placed it and we’re usually unable to stop orders from processing and shipping. If we are able to stop the shipment, you will receive an email confirming cancellation of the order and any charges made will be reversed. Should the order ship, you will receive an email containing tracking information. ### **Why was my order canceled?** Orders may be canceled for several reasons, including: * The item(s) were out of stock at the time of fulfilling your order * Order details could not be verified * Payment was declined * Technical issue occurred * The shipping address is incorrect If your order is canceled, you’ll receive an email notification with the reason. In some cases, an order may not process if there is a delay between placing the order and confirming payment, or if an item sells out during checkout. To help prevent this, we recommend completing payment as soon as possible after selecting your items. ### **What payment methods do you accept?** We accept all major debit and credit cards such as Visa, MasterCard, American Express, and other payment methods such as PayPal. During the checkout process, the supported payment methods are displayed on the screen. ### **Can I change my billing address?** For your financial security, we are unable to make any changes to the billing details after an order has been placed. If you have received an order confirmation, then your order is processing and should ship to you very soon. Once dispatched, you will receive an auto e-mail containing tracking information for your reference. ### **Can my delivery address be changed?** Once an order has been placed, we’re unable to make changes to it. Please review your shipping information carefully and confirm that your shipping and billing address is correct before submitting your order. ### **Can I upgrade my shipping to express?** We are unable to modify orders once they have been processed through our system. Regrettably, this means we are unable to change the shipping method once the order is confirmed. ### **Can I add or remove an item from my order?**  Our system processes orders immediately, so we are unable to modify orders once they have been processed through our system. Regrettably, this means we are unable to add an item to your order. If you wish to purchase an additional item, please place a new order. If you no longer require any of the items ordered, you may return them to us for a refund. Please note that international return shipping fees are the responsibility of the customer. ### **My package has been “Returned to Sender”** Please reach out to our Support Team at [**help@tomboyx.com**](mailto:help@tomboyx.comso), and we would be happy to help with the next steps. ### **Credit card payments** Your payment is taken once your order is submitted. If your order is canceled, you will receive a full refund.  If you see a pending charge, this is a temporary authorization hold placed by your payment provider. It will be automatically released according to your provider’s processing times. ### **PayPal payments** PayPal payments are processed immediately. If your order is canceled, a refund will be issued to your PayPal account. _For answers to frequently asked questions about tomboyx rewards, [click here](https://tomboyx.com/pages/rewards)._