# Refunds

> When your return is scanned by the carrier for shipment back to tomboyx we will automatically issue your refund store credit or send your exchange order to y

Source: https://tomboyx.kustomer.help/en_us/refunds-r1dfEifsA

Last updated: 2026-09-09T22:21:11.294Z

## Returns & Exchanges

Once you return an eligible item in accordance with our standard [Return and Exchange Policy](https://tomboyx.kustomer.help/en_us/return-exchange-policy-rJNpQoGiA), we’ll cover the return cost of shipping the package back to us.

Please note that shipping charges, surcharges, tariffs, and duties paid on the original order are not refundable, except where required by law for Canadian shoppers.

  

### How the return process works

After you submit your return or exchange request through our [Return Portal](https://returns.tomboyx.com/#/), you’ll receive a printable return shipping label. Please use the shipping label provided to ship back your return items. 

If you're located within the U.S., you may be provided with a QR code option which does not require you to print the shipping label. Bring the return items in their original packaging to USPS and the carrier will print and apply the label for you.

Once the carrier scans your return package for shipment back to our warehouse, we’ll automatically process your selected return option:

*   **Refund:** Your refund will be issued to the original form of payment. Please allow 3–5 business days for the refund to process.
*   **Store Credit:** Your store credit will be issued once your return is scanned by the carrier. An email will be sent to you with a gift card code. You can use your store credit to shop directly on our site. The balance never expires.
*   **Exchange:** Your exchange order is automatically created after your return is scanned by the carrier. You will receive a new order confirmation email and tracking details once the package ships out of our warehouse.

Please use the return shipping label or QR code provided during the online return process. Using the provided return method ensures that your refund or exchange can be processed properly.

If you return your items to a carrier outside of USPS, we are unable to reimburse any shipping fees you paid independently.