# Return & Exchange Policy

> Returns and exchanges for any item except final sale items are accepted within 30 days of the purchase date if they are unworn unwashed undamaged and in the

Source: https://tomboyx.kustomer.help/en_us/return-exchange-policy-rJNpQoGiA

Last updated: 2026-09-09T23:01:28.312Z

Changed your mind about your order or the items didn't work out?  
You can start a return or exchange for your order within **30 days** from purchase date.

## **Eligible Items**

To qualify for a return or exchange, items must be:

*   Unworn and unwashed
    
*   Undamaged and in original condition
    
*   Returned with the original packaging
    
*   Tried on items are still eligible
    

## **U.S. Orders**

*   Returns and exchanges are free — tomboyx covers the cost of return shipping
    
*   The paid shipping fee on the original order is non-refundable
    
*   Upon return of eligible items in accordance with the return policy, we will issue a refund in accordance with the [**Refund Policy**](https://tomboyx.kustomer.help/en_us/refunds-r1dfEifsA)
    
*   Each order is only eligible for one exchange. The system will not allow an additional exchange on an exchange order, but you can initiate a return for a refund on the exchange order
    

## **International Orders**

*   International customers are responsible for all return shipping costs
    
*   Any shipping fees, surcharges, tariffs, or duties paid on the original order are non-refundable, except as required for Canadian shoppers or to comply with the [EU Right of Withdrawal](https://tomboyx.kustomer.help/en_us/eu-right-of-withdrawal-ryZ65efMGe) consumer protection law
    
*   International orders are not eligible for exchanges
    

  

## **Returning multiple items from the same order**

Items from the same order should be returned together in a single package.  
If you submit multiple return requests for the same order, any additional return shipments will be at your expense and must be arranged separately.  
  
For the easiest and most convenient return experience, we recommend cancelling your original return request and submitting a new request that includes all the items you would like to return.  
If you need help updating or cancelling your return request, please contact our Support Team at [**help@tomboyx.com**](mailto:help@tomboyx.com)

  

## **Returning multiple items from different orders**

*   Please do not combine items from multiple orders in one single return package.
    
*   Please do not use the same return shipping label for multiple orders.  
    Each order needs to be packed and shipped correlating to the return request that was submitted.
    
*   Please do not include your return shipping label _inside_ of the return package.  
    The label needs to be applied to the exterior return package so that your refund can be processed properly.
    

### You can start a return or exchange via our return portal here: [https://returns.tomboyx.com/](https://returns.tomboyx.com/#/)