# tomboyx > tomboyx knowledge base – help articles and documentation. ## Returns & Exchanges - [Refunds](https://tomboyx.kustomer.help/en_us/refunds-r1dfEifsA.md): When your return is scanned by the carrier for shipment back to tomboyx we will automatically issue your refund store credit or send your exchange order to y - [Return & Exchange Policy](https://tomboyx.kustomer.help/en_us/return-exchange-policy-rJNpQoGiA.md): Returns and exchanges for any item except final sale items are accepted within 30 days of the purchase date if they are unworn unwashed undamaged and in the - [Initiating a Return or Exchange](https://tomboyx.kustomer.help/en_us/initiating-a-return-or-exchange-rk1jfiMiC.md): How to Request a Return Items purchased on tomboyxcom that meet all return conditions can be returned or exchanged within 30 days from original purchase da - [Love at First Wear Guarantee](https://tomboyx.kustomer.help/en_us/love-at-first-wear-guarantee-Bkem0izsC.md): If you are new to tomboyx your first pair of tomboyx underwear is covered under our Love at First Wear Guarantee If you are not 100 satisfied with you - [Final Sale Policy](https://tomboyx.kustomer.help/en_us/final-sale-policy-BkWL4jMiR.md): All final sale products are ineligible for a return or exchange unless required by law Please review product descriptions carefully before purchasing We may o - [International Shipping, Returns, & FAQ](https://tomboyx.kustomer.help/en_us/international-shipping-returns-faq-B1iy_oGs0.md): Browsing and placing an order When shopping tomboyxcom outside of the US we automatically detect the shoppers location IP address and use that location to ## Shipping - [U.S. Shipping Options & Costs](https://tomboyx.kustomer.help/en_us/us-shipping-options-costs-BkRKVofjR.md): We use DHL and USPS for the delivery of most orders but we regularly evaluate our shipping partners and make changes for a better customer experience You can - [International Shipping Options & Costs](https://tomboyx.kustomer.help/en_us/international-shipping-options-costs-SJLLBjziC.md): When shopping tomboyxcom outside of the US we automatically detect the shoppers location IP address and use that location to predefine the relevant country - [Track Your Order](https://tomboyx.kustomer.help/en_us/track-your-order-HJU2Bozs0.md): Information on the status of your order will be available to you within the shipping confirmation email and on your tomboyxcom account page You can tra - [Shipping for Rewards Members](https://tomboyx.kustomer.help/en_us/shipping-for-rewards-members-SynzLjzo0.md): Free standard shipping on US orders 75 for tomboyx Rewards Essential registered customers Once youve spent 200 in one year youll be upgraded to Luxe leve - [International Shipping, Returns, & FAQ](https://tomboyx.kustomer.help/en_us/international-shipping-returns-faq-B1iy_oGs0.md): Browsing and placing an order When shopping tomboyxcom outside of the US we automatically detect the shoppers location IP address and use that location to - [Discreet Packaging](https://tomboyx.kustomer.help/en_us/discreet-packaging-rkOE8ydYyx.md): We s ## Order Help - [Period Underwear & HSA/FSA Payment](https://tomboyx.kustomer.help/en_us/period-underwear-hsa-fsa-payment-HJMPtsMs0.md): For orders of First Line and Period Underwear you can use your HSAFSA dollars to purchase on tomboyxcom using the Sika Health Pay with HSA payment method - [International Shipping, Returns, & FAQ](https://tomboyx.kustomer.help/en_us/international-shipping-returns-faq-B1iy_oGs0.md): Browsing and placing an order When shopping tomboyxcom outside of the US we automatically detect the shoppers location IP address and use that location to - [Changing or Canceling Your Order](https://tomboyx.kustomer.help/en_us/changing-or-canceling-your-order-rkuzPjGoC.md): Please note that once an order has been placed we are unable to modify or cancel it We are unable to change or modify orders once they have been process - [Discount Codes & Community Discounts](https://tomboyx.kustomer.help/en_us/discount-codes-community-discounts-SyIvuiGi0.md): If you have a discount code or gift card code please enter it into the discount code or gift card box on our checkout page and click apply Please note mult - [How to Create an Account](https://tomboyx.kustomer.help/en_us/how-to-create-an-account-HkcsYsGs0.md): Click on the profile icon in our navigation bar on tomboyxcom and click on Create account Your account information will include first name las - [Love at First Wear Guarantee](https://tomboyx.kustomer.help/en_us/love-at-first-wear-guarantee-Bkem0izsC.md): If you are new to tomboyx your first pair of tomboyx underwear is covered under our Love at First Wear Guarantee If you are not 100 satisfied with you - [Final Sale Policy](https://tomboyx.kustomer.help/en_us/final-sale-policy-BkWL4jMiR.md): All final sale products are ineligible for a return or exchange unless required by law Please review product descriptions carefully before purchasing We may o - [Restocking & Out of Stock Items](https://tomboyx.kustomer.help/en_us/restocking-out-of-stock-items-BJmR_ifsC.md): We do have seasonal items including print designs and color options that are available on a limited time basis Shop early for the best selection If an item - [International Shipping Options & Costs](https://tomboyx.kustomer.help/en_us/international-shipping-options-costs-SJLLBjziC.md): When shopping tomboyxcom outside of the US we automatically detect the shoppers location IP address and use that location to predefine the relevant country - [Redeem Rewards Points](https://tomboyx.kustomer.help/en_us/redeem-rewards-points-BkFU9iGsR.md): Log in to your account during checkout Please double check that you are logged in when using shoppay to checkout To redeem your points in checkout use the dr - [Gift Cards & Gift Orders](https://tomboyx.kustomer.help/en_us/gift-cards-gift-orders-BkhWdszoC.md): If purchasing a gift your order confirmation email will include a link to create a gift receipt which you can email to the gift recipient or print and i - [Earning Rewards Points](https://tomboyx.kustomer.help/en_us/earning-rewards-points-B1ulpifoC.md): Make sure to create an account before placing an order so you can receive points You must be logged into your account when making a purchase to earn points - [Sizing & Fit Advice](https://tomboyx.kustomer.help/en_us/sizing-fit-advice-H1jH0oMjR.md): Please see our Fit Guide for details on how to find your size in our products and how to measure yourself to determine your size If you are in between si ## Product - [Final Sale Policy](https://tomboyx.kustomer.help/en_us/final-sale-policy-BkWL4jMiR.md): All final sale products are ineligible for a return or exchange unless required by law Please review product descriptions carefully before purchasing We may o - [Gift Cards & Gift Orders](https://tomboyx.kustomer.help/en_us/gift-cards-gift-orders-BkhWdszoC.md): If purchasing a gift your order confirmation email will include a link to create a gift receipt which you can email to the gift recipient or print and i - [Restocking & Out of Stock Items](https://tomboyx.kustomer.help/en_us/restocking-out-of-stock-items-BJmR_ifsC.md): We do have seasonal items including print designs and color options that are available on a limited time basis Shop early for the best selection If an item - [Sizing & Fit Advice](https://tomboyx.kustomer.help/en_us/sizing-fit-advice-H1jH0oMjR.md): Please see our Fit Guide for details on how to find your size in our products and how to measure yourself to determine your size If you are in between si - [Provide Product Feedback](https://tomboyx.kustomer.help/en_us/provide-product-feedback-HyadRofoR.md): To provide feedback on our products we encourage you to write a product review You can do this by navigating to any product page and clicking the write a rev - [Period Underwear & HSA/FSA Payment](https://tomboyx.kustomer.help/en_us/period-underwear-hsa-fsa-payment-HJMPtsMs0.md): For orders of First Line and Period Underwear you can use your HSAFSA dollars to purchase on tomboyxcom using the Sika Health Pay with HSA payment method ## Rewards - [Redeem Rewards Points](https://tomboyx.kustomer.help/en_us/redeem-rewards-points-BkFU9iGsR.md): Log in to your account during checkout Please double check that you are logged in when using shoppay to checkout To redeem your points in checkout use the dr - [Rewards Benefits & Perks](https://tomboyx.kustomer.help/en_us/rewards-benefits-perks-S1CM3iGsA.md): Our rewards program is a tiered program that allows members to earn more perks the more they engage with us Members receive reward points for each purchase wh - [Reward Tiers](https://tomboyx.kustomer.help/en_us/reward-tiers-ryuqnjzjC.md): Your benefits level is determined by the amount youve spent with us Anyone can become an Essential level member by signing up for an account and start enjoyin - [Earning Rewards Points](https://tomboyx.kustomer.help/en_us/earning-rewards-points-B1ulpifoC.md): Make sure to create an account before placing an order so you can receive points You must be logged into your account when making a purchase to earn points - [Sign Up for Rewards](https://tomboyx.kustomer.help/en_us/sign-up-for-rewards-B16b9jzsC.md): Simply create an account and enter your name email and password Its free to join and you will automatically be signed up to receive emails with inside - [Check Rewards Points Balance](https://tomboyx.kustomer.help/en_us/check-rewards-points-balance-S1MRsiMjC.md): The rewards page is your roadmap to all your points and perks You can access all your info by logging in to your account then visiting our rewards page - [Delete My Account](https://tomboyx.kustomer.help/en_us/delete-my-account-Hy4JCozj0.md): To remove your account information please email us at privacytomboyxcom with your name email address and mailing address information - [Shipping for Rewards Members](https://tomboyx.kustomer.help/en_us/shipping-for-rewards-members-SynzLjzo0.md): Free standard shipping on US orders 75 for tomboyx Rewards Essential registered customers Once youve spent 200 in one year youll be upgraded to Luxe leve ## Love at First Wear - [Love at First Wear Guarantee](https://tomboyx.kustomer.help/en_us/love-at-first-wear-guarantee-Bkem0izsC.md): If you are new to tomboyx your first pair of tomboyx underwear is covered under our Love at First Wear Guarantee If you are not 100 satisfied with you ## My Account & Info - [How to Create an Account](https://tomboyx.kustomer.help/en_us/how-to-create-an-account-HkcsYsGs0.md): Click on the profile icon in our navigation bar on tomboyxcom and click on Create account Your account information will include first name las - [Managing Your Account Information](https://tomboyx.kustomer.help/en_us/managing-your-account-information-Hklcpszi0.md): By logging into my account on tomboyxcom you can update and change your saved addresses and the phone numbers associated with each Login to your account clic - [Remove Your Physical Mailing Address](https://tomboyx.kustomer.help/en_us/remove-your-physical-mailing-address-S123ajzj0.md): To remove your physical mailing address from future marketing communications please email us at helptomboyxcom with your name and mailing address info - [Delete My Account](https://tomboyx.kustomer.help/en_us/delete-my-account-Hy4JCozj0.md): To remove your account information please email us at privacytomboyxcom with your name email address and mailing address information - [Unsubscribe from Email & SMS](https://tomboyx.kustomer.help/en_us/unsubscribe-from-email-sms-S1pe0ifj0.md): To remove your email address from our email marketing list please click unsubscribe on the bottom of any nonorder related email from tomboyx for example o